Shipping policy
Where we ship
We ship to addresses in the United States.
Who ships your order
Happy Firsts works with partner brands, and each brand packs and ships its own products. If your order includes items from more than one brand, it arrives in more than one package, and the packages may arrive on different days.
Shipping cost
Shipping is worked out at checkout from your delivery address and what is in your bag. You see the cost before you pay. You pay for shipping once, at checkout; separate packages do not add to it.
When it ships and when it arrives
Our partner brands usually ship within a few business days of your order. Delivery time after that depends on the carrier and where you live.
You get an email when each package ships, with tracking details where the carrier provides them.
Shipping and delivery times are estimates, not guarantees.
If your order is delayed
If we learn that an order cannot ship within 30 days of the day you placed it, we will email you. You can then choose to wait or to cancel the unshipped items for a full refund.
Lost, damaged or wrong packages
If a package has not arrived a week after its expected delivery date, arrives damaged, or contains the wrong item, email with your order number. We will sort it out with the brand and the carrier, and replace or refund the item.
Wrong address
Please check your address at checkout. If you spot a mistake, email us straight away; we can correct it only if the order has not shipped.
Questions
Email .