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Shipping & Orders FAQ
Questions about delivery, split packages, or returns? Here are the answers.
Why did my items arrive in separate packages?
Each of our partner brands packs and ships its own products, so an order with items from more than one brand arrives in more than one package. You get a shipping email for each package as it leaves, and you pay for shipping once, at checkout — separate packages do not add to it.
How much is shipping?
Shipping is worked out at checkout from your address and what is in your bag, and you see the cost before you pay. If a free-shipping offer applies to your order, it is shown there too.
How long does shipping & delivery take?
Our partner brands usually ship within a few business days of your order. After that, delivery time depends on the carrier and where you live — the shipping email for each package has the details. These are estimates rather than guarantees; if an order is running late, email support@happyfirsts.com and we will look into it.
What is your return & exchange policy?
Unused items in their original packaging can be returned within 30 days of delivery for a refund. For orders delivered in the US we send you a prepaid return label, and there is no restocking fee. If something arrives damaged, or is not what you ordered, tell us and we will put it right at no cost to you. Email support@happyfirsts.com with your order number to start.