Refund policy
We want you to be happy with what you order. If you are not, this is how returns work.
30 days to return
You can return any item within 30 days of the day it was delivered.
Items need to be unused and in their original packaging.
How to start a return
Email with your order number and the item or items you want to return. We will reply with instructions.
Please wait for our reply before sending anything back. Our products ship from several partner brands, and the return address depends on which brand sent your item.
Return shipping
Return shipping is free. We send you a prepaid return label.
No restocking fee
We do not charge a restocking fee.
Refunds
Once your return arrives and has been checked, we refund the price of the item to your original payment method. We aim to do this within 10 business days of the return arriving. Your bank or card issuer may take a few more days to show it.
The shipping you paid on the original order is not refunded, unless the item arrived damaged, was defective, or was not what you ordered.
Damaged, defective or wrong items
If something arrives damaged, does not work, or is not what you ordered, email within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including any shipping you paid, and you will not pay to send the item back.
Exchanges
We do not exchange items directly. To swap an item for a different one, return it for a refund and place a new order.
Cancelling an order
If you need to cancel, email us as soon as you can. We can cancel and refund an order that has not shipped yet. Once it has shipped, it is handled as a return.
Questions
Email and we will help.